We recently encountered an issue with a customer that has a cell phone configured to check his Gmail email account. Whenever he read a message on the phone, the message did not arrive in the email client on his workstation. We tried POP and IMAP, but neither remedied the situation.
To resolve the issue, we used Gmail's "Recent Mode". To do this, we had to reset his username in the POP email client on his workstation from username@gmail.com to recent:username@gmail.com .
After configuring "Recent Mode", we had a new issue arise. Now, all of the messages -- received AND sent -- are showing up in the inbox on the workstation. To resolve this issue, we created an email message rule to automatically move any messages from the inbox that are from username@gmail.com to another folder that we created.
Now, he gets his messages on the phone AND the workstation. No more missed email messages.
